Posts Tagged ‘value for money’
Transformation creates value. Are you transforming or tinkering?
Transformation creates value while tinkering just keeps us busy. Transformation is driven by a strategic focus on being in a different place in the future. Strategic transformation redefines an organisation’s operations, identity and direction. That can mean entering new markets, shifting from products to services, digitalisation at scale, switching from physical stores to online etc.…
Read MoreDoing things badly costs money
One short piece of free advice: “Doing things badly costs money.” I’m a management consultant. Recently someone asked me if that meant giving people advice all the time. I replied that it was more about observing and asking questions. We then analyse and apply lessons from one context to a different one while taking account…
Read MoreBack office projects can deliver clear payback
Payback on back office productivity projects Back office productivity projects should deliver clear payback. That may be reduced process time, less rework, fewer errors, faster throughput, less waste, fewer handoffs, fewer complaints, higher staff satisfaction, better profitability, more timely data, higher customer satisfaction, etc. These benefits can and should be defined and measured. They can…
Read MoreEnsuring value for money when hiring consultants
Consultants are an obvious target for cost savings. Why are you paying these people all this money? Fair question. Sometimes you shouldn’t. On the other hand, consultants are called in at short notice to do complex tasks in short timeframes and are expected to meet high standards. They do jobs that are only required occasionally,…
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