Posts Tagged ‘value for money’
Back office projects can deliver clear payback
Payback on back office productivity projects Back office productivity projects should deliver clear payback. That may be reduced process time, less rework, fewer errors, faster throughput, less waste, fewer handoffs, fewer complaints, higher staff satisfaction, better profitability, more timely data, higher customer satisfaction, etc. These benefits can and should be defined and measured. They can…
Read MoreEnsuring value for money when hiring consultants
Consultants are an obvious target for cost savings. Why are you paying these people all this money? Fair question. Sometimes you shouldn’t. On the other hand, consultants are called in at short notice to do complex tasks in short timeframes and are expected to meet high standards. They do jobs that are only required occasionally,…
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