ERP return on investment (ROI)

Stylised flat image of an Enterprise Resource Planning (ERP) system

Enterprise Resource Planning (ERP) systems promise benefits but it takes time and effort to achieve the promised results. You need a recipe for success. An ERP system return on investment (ROI) is not guaranteed. In 2012, Auckland city forecast a NZ$10 million per year return on its SAP ERP system investment of NZ$71million. By 2014…

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Benefits are at the centre of change

Benefits are at the centre of change. Organisations change because of the promise of benefits, or beneficial outcomes. Benefits matter. Disruption is worthwhile to gain efficiency, increase revenue, reduce cost, increase security, achieve growth, solve a big problem or create new products and services. We all like benefits which is why business cases are full…

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Creating value is what really matters

The purpose of organisations is to create value.  That seems obvious but if you take a close look at most workplaces you will see lots of time and money spent on things that don’t add value.  Remote decision-making holds up work. Inventory ties up cash. Property is underutilised.  Smart people can’t contribute fully.  Processes aren’t…

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Cutting Costs while Adding Value: Is it possible?

Can we reduce costs and add value at the same time? Yes. You can. But it takes some objectivity, some research and reflection and a willingness to change. Cutting costs while providing more value sounds counter-intuitive but it need not be.  My experience in consulting, and in management prior to that, is that necessity is…

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Delivering Results: Consultants need to add value

Management consultants can be great value for money, but they do need to deliver results.  A consultant is usually engaged for a specific time to deliver something of a certain quality – often for a fixed fee.  The consultant makes a promise to deliver value and they need to keep that promise. Our management consulting…

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The Value of Quantifying Waste

The city I live in has a big problem with its water pipes. The region’s water provider, Wellington Water, estimates 45% of the drinking water it supplies is lost through damaged pipes. The loss is from over 3,000 leaks in the water mains, not dripping taps on private property. Historic underinvestment, messy governance and an…

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Focus your Business on your Value Proposition

I moved into a new apartment recently and took on the internet account. What I thought would have been a simple, user-friendly task, unfortunately, was far from it. I’ve never seen something so simple made so difficult. The internet service provider’s (ISP’s) business processes are so poor. The customer is not the focus at all. …

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Ensuring value for money when hiring consultants

Consultants are an obvious target for cost savings. Why are you paying these people all this money? Fair question. Sometimes you shouldn’t. On the other hand, consultants are called in at short notice to do complex tasks in short timeframes and are expected to meet high standards. They do jobs that are only required occasionally,…

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